How do I use this store?
Welcome to the Caskets Direct online store.
This is an Australian retail store for the general public. Here you will find an array of cremation urns and keepsake jewellery.
New to online shopping? No worries! Here are some helpful tips to help you use our website.
Use the two main product categories to help you browse our store. They are located near the top of the page under the Premium Urns logo. The categories are as follows;
Product information including size, capacity and delivery time frames
To learn more about a product click on the photo of the product or click on the name of the product. This will open up the product page which has more information. Each product page has the following information.
SKU code- This is the product identification code
Availability- This will tell you how fast you can get your item. 'Special order' items cannot be delivered any faster than the specified delivery time.
Shipping- This means postage fees within Australia. If this field says 'Calculated at check out' this generally means express post options are available. All of our urns are posted with tracking which is emailed to you once your order has been 'shipped' (posted from our warehouse in Melbourne).
Some items will have a price listed next to 'Shipping'. This postage price is fixed due to the item being large or delicate, requiring additional packaging to ensure it arrives in perfect condition.
Calculating express post/standard post- You can 'Add to cart' and delete items from your cart safely with out completing your order. Your order is not complete until you have entered your credit card details and the payment has been approved.
Product description- This is where you will find more information on the product including the dimensions and capacity if you are shopping for an urn. If the product description is missing from a product you like please contact us and provide the SKU code so we can get back to you quickly with the details.
Search our store - You can search for an item by typing a keyword into the BLUE SEARCH STORE box at the top of the website. Here you can type in words to help you find what you are after. For example 'wooden, blue, pink, rose'. etc.
Delivery - We post our cremation urns and cremation jewellery Australia wide daily. Orders are posted either same day or next day via Eparcel Austalia post. You will be provided with a tracking number when you order has been 'shipped'. A signature is required on delivery.
If you are not home at the time of delivery your order will be carded to your local post office. If you think you have missed the delivery and did not received a card in your mailbox you can look up the tracking number for your order in the ' Your order has been shipped' email that you will receive from us.
Payments- Payment methods accepted are Visa/Mastercard, Visa debit, cash, direct deposit. Paypal or Afterpay. If paying via direct deposit you will be given the banking details on screen for payment. Once payment is cleared we will dispatch your order.
Credit card security- We use Eway to process all card transactions. Eway is a secure payment processing gateway connected to the Commonwealth bank. eWay uses trusted state of the art security to ensure your credit card infomation is safe at all times. We do not have access to your credit card number and cannot see the numbers on your credit card. We can only see your order reference number and your full name and email address.
PayPal payments - You do not need to have a paypal account to pay via Paypal. You can pay with a credit card or visa debit card with out signing up for a Paypal account. Paypal is the most secure and safe way to pay with a credit card.
What happens after I have placed my order? You will receive an automated order confirmation email which contains your order details and delivery address. If you do not get an email from us please check your 'junk mail' inbox. If you still did not get an email from us you may have entered your email address incorrectly by mistake. Please contact us 03) 8394 3285.
This category is empty! Please try another category or use our search function to find what you are looking for. If you require further assistance please contact us.