WHERE IS MY ORDER? To track your order click HERE.
WHAT STATES AND COUNTRIES DO WE POST URNS AND JEWELLERY TO? Australia wide delivery is available on all our cremation urns and memorial jewellery. We also ship to USA, Canada, UK, New Zealand and Hong Kong. Please enquire for costs to overseas destination.
FREE SHIPPING WITHIN AUSTRALIA Items where free shipping has been selected are posted with in 24 hours of ordering via Standard Australia Post with signature and tracking on delivery. Delivery time is between 6-10 working days as per Australia Post delivery times for your area. Eg.' 5 Working days'... means WORKING DAYS only. Please calculate the delivery period using week days only. Weekends and public holidays are not included in the delivery time and need to be accounted for. If you urn is urgent please select EXPRESS POST at check out or call us to ask if there are any other options for the cremation urn you are after.
TRACKING The tracking number will be emailed to you once your order has been shipped so you can track your parcel and keep an eye on delivery.
SIGNATURE ON DELIVERY All orders are sent via signature on delivery. We do not allow parcels to be left without being signed for.
EXPRESS POST DELIVERY Delivery can take anywhere from 1-4 days for one of our express couriers items depending on your location. Please refer to the Australia post website for express delivery time to your chosen post code. Items are shipped from postcode 3012.
CLICK AND COLLECT You are able to collect your order from our warehouse in Maidstone, Victoria. When you select this option you will be notified when your order is ready to collect. Usually available after 12pm the next business day. If you require an urgent collection please call us to see what we can arrange.
SPECIAL ORDER ITEMS Items that are listed in their description as 'Special Order' items please allow up to 3 months for delivery. Feel free to contact us for a more accurate delivery time frame.
RETURNS POLICY FOR URNS AND MEMORIAL JEWELLERY You may return most new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error ie. you received an incorrect or defective item.
We provide a 100% money back guarantee on all our funeral products (with the exception of special order items - no refund is available for change of mind). Items must be returned in as new condition with the original packaging in place to qualify for a full product refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Checkout via Paypal Express Checkout. You do not require a paypal account to use this method. You do not need to sign up for Paypal to pay with a credit card via Paypal express checkout.
CREDIT CARD PAYMENTS
We accept VISA and Mastercard and VISA Debit cards. Payments are processed via the secure Eway/ Commonwealth bank merchant facility. Credit card numbers are not visible to us, we can only see the last four digits.
Our preferred method of payment is via credit card as it is safe, secure and allows us to get your orders out to you as quickly as possible.
Bank Deposit/Transfer payments can be made via your online banking or at any Commonwealth Bank. Many Australia Post Offices now act as Commonwealth Bank branches. If you select this option, you will receive notification of our bank details for the payment. Please note that orders will only be posted once payment has cleared into our account. Paying via this method will delay the delivery of your order.
We now offer the option of Afterpay on our products. Please see Afterpay for terms and conditions.