A lovely little urn, although some colour on the lid was missing. I rang and was sent a replacement urn and extra lid, however they were also imperfect. I did appreciate the offer of the replacement though, and a prepaid bag was provided for the return.
Thank you for taking the time to provide us with feedback. We appreciate it very much.
We have refunded the full cost of the item you ordered.
As a result of your feedback we have hired an additional warehouse person to improve our QA. We are always happy to accept returns, provide replacements or refund any order where anyone is not happy with their purchase.
It is our company policy to always provide the very best quality products. Feedback such as yours helps us improve our products and service.