Site Information

FAQS


Why are the prices of the coffins and caskets not listed on your website?

To illiminate people who plan to price match. I have spents years of hard work building this small familiy business and plan to keep our business alive. This business was created years ago to help the average family save thousands of dollars. Since then price matching has become normal behaviour for consumers. I do it too, but this is my livelihood and the only job that I have to support my young family. As a result I do not do written quotes. So please call me and I will be happy to quote you over the phone. MOB 042 427 9950 :)

Do you do engraving?

Unfortunately we do not have the equipment to provide an engraving service. Our customers are encouraged to go to their local specialty engraver such as a trophy place to get the best results.

Can an urn that is listed as 'Available by special order' be sent faster than the stated delivery time?

No.

Are your coffins and caskets available in different colours?

We only have the funeral coffins and caskets listed on our website.Please call us to double check which funeral coffins are in stock. MOB 0424279950

Do you rent out coffins?

No we do not rent coffins or caskets.

Do you have any seconds or damaged stock you would like to sell at a discount?

No, I'm sorry we do not. All our coffins are made to strict specifications and have all passed Australia's most stringent testing at Test Safe, as such they are only sold in perfect condition.

Can I collect the funeral coffin to save on delivery?

Yes! You are more than welcome to pick up the coffin or casket from our warehouse in Tottenham Victoria. All our funeral coffins and caskets are well packed in plain thick cardboard packaging to protect them during transportation. Please note that you will need a long wheel based van for transportation. We recommend you have the coffin delivered as they are heavy and we are use to handling them.

Coffins and Caskets stored in Sydney are not available for pick up.

Can you store my purchase until we need it?

Unfortunately we do not have storage facilities which will allow us to provide a service of this nature. All orders of our funeral coffins and caskets are dispatched immediately after payment is received.

Do you deliver outside Australia? 

We sell and ship our memorial jewellery worldwide, while our coffins and urns are only available to people living in Australia.

I need a cremation urn urgently. Do you have any of your urns available for immediate collection?

We now have limited stock of a small selection of our cremation urns available for collection from our Melbourne office. Please call us on 042 427 9950.

Does Caskets Direct have a factory outlet?


Caskets Direct Pty. Ltd TM is the ORIGINAL factory outlet! We have worked hard for years to establish the Caskets Direct Pty. Ltd TM name as one that supplies quality Test Safe approved products and a trustworthy service. We are not affiliated with any other business who promote themselves using 'Caskets Direct' with in their own business name. Why compromise on product standards and customer service when you can receive exceptional service from Caskets Direct Pty. Ltd TM?

Does Caskets Direct sell wholesale to the funeral industry?

Yes we do. Please email us your company details to express your interest or call Mobile 0424 279 950 for more information. We look forward to hearing from you.

I want to make a coffee table or bookcase out of one of your coffins...

By all means you are more then welcome to purchase one of our coffins or caskets and use it for anything you like. Please note however, for occupational health and safety reasons we do not guarantee our coffins if they have been tampered with or altered in any way. We sell our coffins for immediate use only and altered coffins should not be used as a receptacle for carrying human remains at any point. We recommend our products are delivered directly to your chosen funeral director or stored horizontally indoors in their original packaging.

Didn't find the answer to your question? Please contact us via the below form with your question or call Mob 042 4279 950