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FAQS

 
 
 

 

Where are you located?

Caskets Direct is located about 7km west of the Melbourne CBD, Victoria, Australia.

Do you have stores in other cities around Australia?

No. We do however offer a no fuss return, refund or exchange service so if your item is not exactly what you are after you can return it no problem.

Do you do engraving?

Unfortunately we do not have the equipment to provide an engraving service. Our customers are encouraged to go to their local specialty engraver such as a trophy place to get the best results.

Can an urn that is listed as 'Available by special order' be sent faster than the stated delivery time?

No

Do you deliver outside Australia? 

We sell and ship our memorial jewellery and urns worldwide.

I need a cremation urn urgently. Do you have any of your urns available for immediate collection?

We now have a selection of our cremation urns available for collection from our Melbourne office. Please contact us to make an appointment.