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Delivery FAQS


PAYMENTS


 
We accept Visa and Mastercard as form of payment. Australian based customers can also pay via direct bank deposit. Orders are posted once payment is made.
 
Paypal
 
Paypal is not set up on our online store. If you wish to pay via Paypal please contact us as we can arrange this for you. Or you can chose direct deposit and then write PAYPAL in the 'order comments' field and we will send you a Paypal payment request. PH  03 8394 3285
 
INTERNATIONAL ORDERS
 
We ship to USA, Canada, UK, New Zealand and Honk Kong.
 
Orders are send via Australia post with a tracking number.
Orders outside of Australia cannot pay via direct bank deposit. These orders must pay with a credit card. Our phone number for international customers is Phone  61 3 8394 3285. Australian country code is 61 and our loacl area code is 03, when calling from overseas you drop the zero in the local 03 area code.

CREDIT CARD PAYMENTS-Please order through our secure online cart or call us to order and pay via telephone. We do not keep card number on file and we do not have access to view credit card details. 

What states do you post your urns and jewellery to?

Australia wide delivery is available on all our cremation urns and memorial jewellery.

We also ship to USA, Canada, UK, New Zealand and Honk Kong.

CREMATION URNS & MEMORIAL JEWELLERY DELIVERY


- Delivery times for our cremation urns vary depending on which product you purchase. Please refer to the product page. Delivery times are anywhere from 2-3 days for one of our express couriers items we keep in stock or from 10 days to 5 weeks if it is a special order item.  Please note that as we sell such a wide range of urns we only hold stock of a small selection. Many of our urns are ordered in especially for each individual customer. Not all order are trackable. Orders are processed once payment has cleared. Delivery times will be calculated from the day after payment has cleared.

-STANDARD FREE POSTAGE OPTION. If you select this option please note that the stated delivery time for the product you have selected is an APPROXIMATE delivery time only and is not guaranteed.

- Delivery terms- Eg.' 5 Working days'... means WORKING DAYS only. Please calculate the delivery period using working days only. Weekends and public holidays are not included in the delivery time and need to be accounted for. If you urn is urgent please select EXPRESS POST at check out or call us to ask if there are any other options for the cremation urn you are after.

- Cremation Memorial Jewellery is posted via trackable post to ensure it arrives safely. Please allow 5-8 working days for delivery or have your memorial jewellery sent my Express Post. We aim to post all memorial jewellery and cremation jewellery as quickly as possible.

SPECIAL ORDER ITEMS- Urns listed on our website that are available by 'special order' are not available any sooner or via express post. The items need to be ordered in to our office before they are sent out

Returns Policy for Urns and Memorial Jewellery

You may return most new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We provide a 100% money back guarantee on all our funeral products. Items must be returned in as new condition with the original packaging in place to qualify for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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