Hi Caskets Direct
I'm writing this email to express my grattitude for your professionalism,caring,gentle,friendly and prompt customer service.
I've ordered a few items from your company now and not only has the product been described and pictured as exactly as its shown on your website,but its also been delivered super fast aswell.
This email is to say a big thankyou for the efficient and very friendly customer service i recieved when one of my products was faulty and not exactly what we were after, not only did your company follow up on this for me within seconds but i was refunded the same day as it arrived and i just wanted you to know that the lady(sorry have forgotten her name) i dealt with was compassionate,friendly and is definately in the right field of work.She made me feel really comfortable and at ease.
I really wanted to say thankyou for being so understanding and thankyou for delivering such lovely products.
Can i just let you know that the faux pearl cremation pendant i bought from you has had nothing but compliment after compliment of its beauty and this pendant is very special to me as it holds my sisters ashes.
Again Caskets Direct i thankyou for your lovely customer service and i highly recommend your company to fellow friends and family.
Keep up the oustanding work that you do
At Caskets Direct we think we do a pretty good job, so it's nice to know that you think so too! Losing a loved one is so difficult and we really try to help make the process of arranging the funeral as simple and inexpensive as possible. Here's what some of our customers are saying about our coffins & cremation urns…
Sunday 16th October 2011
Dear Caskets Direct,
Recently my friend’s husband passed away and I was assisting her with the preparations of his funeral. Having looked at a few coffins and caskets, I came across your website from the Internet.
Preparing for a funeral is quiet time consuming and it was good to see pictures of the products available on your website. Even though the pictures on the website looked like the caskets and coffins were of high quality, we still wanted to view the caskets in person.
When I contacted your office, I was very pleased with the customer service provided by your company. I was able to make an appointment to view the casket the next day and all queries I had regarding the casket were provided. When we agreed to purchase the casket you were able to deliver in the strict time frame we needed and was very happy that you were able to liaise directly with Tobin brothers regarding the delivery of the casket.
The quality of the casket was of high standards and the price of the casket was very reasonable compared to other suppliers. I would recommend Caskets Direct to anyone who is looking for a good quality product at a great price.
A personal thank you to Asha Martin at Caskets Direct, you were able to assist and reply back promptly with all my requests and queries. Thank you for all your help and assistance.
17 October 2010
My father in law was happy to know his casket would not be costing his wife an arm and a leg.
He was a typical Northener who was born in Stoke on Trent and wanted a simple service.
He passed away on the 10-10-2010 and his Funeral Service was on the 14-10-2010.
Our Funeral Home in Rockingham had no issue with your supplying the coffin and a staff member commented on it's beautiful woodgrain and high quality finish. She compared it to a "Henderson" .
Many Many thanks for your efficient service.
6 September 2010
Thank you so much for all your help with the coffin for my mother's funeral. Everything went very smoothly and I appreciate being kept informed. I also found your website useful in regards to giving me the confidence to broach the subject with the funeral director. I have mentioned your service to several people already who were interested to know that there were other options available.
I am just writing to let you know that I have received the pendants, they are absolutely beautiful.
I cannot thank you enough for the service you provided, my emails were always promptly replied to, the postage was fast, the presentation in the box is very impressive, and the pendants are actually nicer than your pictures show them to be.
I am going to recommend you to anyone that i think may use these pendants, and if you ever need anyone to contact me as a reference, please don't hesitate to give them my email address, I will be more than happy to tell who ever wants to know just how truly beautiful your pendants really are.
Once again, I thank you.
Dear Asha, We were very pleased with the oxford black coffin. The photos you sent were very good but there was some slight apprehension, however it was great. Very good quality and finish. We really liked the proportions, not too narrow. Also the piano black is absolutely not available from any funeral directors. Apparently black is not wanted but we wanted it and know our dear sweet daughter would choose it too.
Anyway the funeral was on 9 October and all went well. The piano black coffin had a sweetheart of pink and white roses on top and it looked lovely.
Thanks for providing online coffins and caskets. We got what we wanted and it was a very reasonable price.
Thank you so much Asha and best wishes with your business
Kind Regards, C. Farrah-Bowden
North Ryde NSW
Hi Asha. All went well and the family were pleased with the arrangements. We can't thank you enough for your assistance. The casket is beautiful, and your help was truly invaluable.
Thank you again, Warm regards,
Tanya and Michael Conti
Geraldton, Western Australia
7 Jan 2010
Thank you for your service, l am very happy with the coffin. Once again, thank you.
5 February 2010
Thank you so much for all your help during this difficult time.
The coffin we purchased through you looked so lovely at mum's funeral service. The flowers really stood out against the black coffin, and I know my mum would have been glad she was being laid to rest in such style! Since we made such a saving on the coffin through Caskets Direct we've also been able to make a sizable donation to cancer research, which I know mum would have wanted.
Adelaide, South Australia
You can also read what they're saying about us in this months Choice magazine and in the Herald Sun.